Aftersales: The Most Reliable Profit Engine in Your Business

In most dealerships, the showroom gets the attention and the service drive gets the leftovers. The sales floor is where the energy goes, where the targets are watched and where leadership spends its day. Aftersales, by contrast, is treated as the quiet, unglamorous back of the business. This is one of the most expensive habits […]

The Loyalty Illusion: Why MENA Dealers Are Losing Customers They Think They Own

There is a comforting myth in the MENA Automotive industry. It goes something like this: our customers are loyal, our service bays are busy, and the buyers who walked the showroom three years ago will be back when it is time to replace the car. The data tells a different story, and Dealer Principals across […]